Email us, pick up the phone or use the form below. Our teams are ready to help with any question.
4 Newton Road
Grey Lynn
Auckland 1010
Something not quite right? Please contact us to talk about any concerns or complaints. We value your input and opinions.
Often issues can be cleared up right away. Our team will do their best to fix the problem on the spot or put you in touch with someone who can. Either complete the above form or give us a call on 0800 751 851.
You’ll hear back from us within five working days of receiving your complaint to confirm we’re looking into the issue. Then we’ll keep you updated with progress. Once we have all the information we need, we’ll aim to give you an answer within 10 working days.
If a solution can’t be found or you are unsatisfied with the outcome, You can refer your complaint to Financial Services Complaints Ltd (FSCL) – a financial ombudsman service. FSCL is our independent external ombudsman and dispute resolution service that has been approved by the Minister of Consumer Affairs under the Financial Service Providers (Registration and Dispute Resolution) Act 2008. FSCL’s service is free of charge to you.
Financial Services Complaints Ltd
Phone: 0800 347 257
Email: [email protected]
Website: www.fscl.org.nz/contact-us
At Auto Finance Direct, we care about you and your financial situation. If you’re experiencing unforeseen circumstances or repayment difficulties, we know this can impact your ability to continue regular payments. We are here to help.
If you need financial assistance, you may be eligible to apply for financial hardship assistance. While all applications are subject to approval, and at times we may require supporting information (such as proof of income and evidence of your unforeseen hardship), it’s our aim to make this process as quick, easy and stress-free as possible for you.
To apply for financial hardship, either complete the above form or give us a call on 0800 751 851.
For more information about financial hardship assistance please view this Hardship Factsheet from the New Zealand Commerce Commission.
Please be aware that we are not financial advisers. In the first instance, you can contact an independent and confidential service such as MoneyTalks. The financial mentors at MoneyTalks can help you with advice, and talk you through your options for getting on top of debts and covering essentials. Visit www.moneytalks.co.nz or call 0800 345 123.
Are you a registered motor vehicles trader looking for a reliable and trustworthy finance provider for your customers? We’ve established great working relationships with more than 500 New Zealand vehicle dealers since we started in 2009. Get in touch to find out more.
Kindly note that our office will be closed from 12:00 noon on Friday, 6 December 2024, and will reopen at 8:30 AM on Monday, 9 December 2024.
During this period, we will not be able to respond to phone calls or email inquiries. Thank you for your understanding.
