Hardship

At Auto Finance Direct, we care about you and your financial situation. If you are currently experiencing unforeseen circumstances or repayment difficulties, we know this can impact your ability to continue regular payments. We are here to help.

Please be aware we are not financial advisors. In the first instance, you can contact an independent and confidential service such as MoneyTalks. The financial mentors at MoneyTalks can help you with advice, and talk you through your options for getting on top of debts and covering essentials. Visit www.moneytalks.co.nz or call 0800 345 123.

If you need further financial assistance, you may be eligible to apply for Financial Hardship. All applications are subject to approval and we will require some supporting documentation (such as evidence of your hardship). To apply for Financial Hardship, please contact us via:
Email: [email protected]
Phone: 0800 751 851

Our customer service business hours are Monday to Friday, 8.30am – 5:00pm.

Click here to find out more information on financial hardship