Auto Finance Direct

A secured loan is a loan where the borrower pledges some asset (e.g. a car) as (security) for the loan. As we only do Vehicle Finance Loans, your vehicle will be used as the security for your loan.

Our facilities and covenants only allows us to finance Vehicles. We can look at loans to assist the maintenance and upkeep of your vehicle if needed. This is on a case by case basis.

Retail Waiver is pretty much the same as GAP Insurance. It may pay the difference between the balance of a loan due to a vehicle and what your insurance company pays if the car is considered a covered total loss.

If this waiver is financed, it will provide you with a range of options should be unable to repay the loan because of Accident, Illness, Redundancy, Bankruptcy, Terminal Illness or Death. For more details please see AFD Waivers T & C’s or contact us. AFD Waivers T & C’s or contact us.

We have a large database of car dealers that use our services. Simply search for these dealers on our website that are closest to you. Alternatively, if you do not find a dealer that suits, you can simply call our lending department on 0800 751 851

Yes. An establishment fee of $190 and a $10.35 PPSR fee applies to every loan. A list of our fees once you have your loan is found here: AFD Fees Charges

Are you are experiencing challenging financial times, please let us know. Every situation is different, so we can work together to create a solution for you. If applying for hardship is something you would be interested in exploring we will take the time to understand your situation. We’ll ask you for information on your financial position and carefully consider how we might be able to help you get your loan back on track.
You can apply for hardship by:
• Calling us on 0800 751 851 or;
• Emailing us at [email protected]

If you feel that we’ve let you down:
1. Give us a call 0800 751 851
Often issues can be cleared up right away. Our team will do their best to fix the problem on the spot or put you in touch with someone who can.

2. Get in touch with our Customer Manager
email [email protected]

Every now and then, there’ll be an issue that can’t be easily resolved. When this happens, you can contact us to have your complaint reviewed by our customer manager . This will ensure the process is fair and open.

Timeframes
You’ll hear back from us within five working days of receiving your complaint to confirm we’re looking into the issue, and we’ll keep you updated with progress.
Once we have all the information we need, we’ll aim to give you an answer within ten working days.

3. Get in touch with our disputes resolution scheme
Phone: 0800 347 257 Mail: [email protected]
http://www.fscl.org.nz/contact-us

FSCL provide an independent and impartial dispute resolution service. They are free to consumers. They resolve complaints between consumers and their scheme participants. In doing so, they are an alternative to legal proceedings for resolving financial services disputes.

We offer competitive rates for vehicle loans, with rates starting from 9.95%. The rate you will be charged is based on several criteria. These include the type of security provided; value of the security in relation to the loan amount; the amount of money you wish to borrow; your previous credit history with other financial institutions; and your total credit profile.

You can make payments to Auto Finance Direct via:

Online
At any branch of BNZ Bank
Direct Debit – if we have your bank account loaded
Our bank account number is: 02-0214-0161336-00 Remember to include your account reference number

You can take out a personal loan for between 6 and 48 months. This is called the ‘Term’ of the loan. We usually have loans for a term of 36 months.

To make the process as quick as possible, it would be easier if you could supply the following:

– Identification (Usually your Driver’s Licence)
– Proof of Income (No older than 6 weeks)
– Proof of address – a bank statement, utility or rates bill no older than 12 months
– Application Form – can be found here
– Details of the vehicle (usually this is sent from the dealer)

Completing your application for a personal loan will take less than 20 minutes. You can either call us on 0800 751 851 or apply through the car dealer. Sometimes we require extra information – we’ll let you know if we need to do this.

We consider various criteria when assessing your application for a vehicle loan. If you have ‘bad credit’, such as a recent default to another financial institution, you are unlikely to be approved. If you are not approved we will tell you the reasons for our decision and explain what you will need to do, over a period of time, to improve your likelihood of getting a loan in the future.